Privacy & Cookie Use Policy

Welcome to our booking platform (the “Platform” or “We”). The Platform allows guests or tenants to perform online bookings or reservations of properties and rooms (the "Service").

This privacy policy (the “Policy”) outlines our privacy practices with respect to the Service, including how your personal information is collected, stored, used, and shared.

Providing us with your personal information is voluntary. You are not legally obligated to do so, but without it, we may not be able to provide you with the Service.

We act as data controllers and are responsible for the collection and use of any data you submit through the Service.

1. Information We Collect

• Name, address, mobile phone number, and email address.
• Credit/debit card details (processed by a secure payment processor).
• IP address, browser/device information, and similar technical data.
• Bank details (when required by property owners).
• Cookies and tracking data through our website and email communications.

2. Use & Disclosure of Information

We may share your personal data with third-party service providers in order to provide and support the Service. This includes:

1. Communicating with you regarding the Service and responding to requests.
2. Enhancing security and investigating suspicious activity.
3. Developing new tools, products, or services.
4. Improving Service functionality across devices.
5. Identifying and fixing technical issues or bugs.
6. Conducting analytics and research.
7. Complying with legal obligations and assisting law enforcement when necessary.

3. Your Rights

You have the following rights regarding your personal data:

1. Access – Request a copy of your data.
2. Correction – Update inaccurate or outdated data.
3. Deletion – Request deletion of unnecessary data.
4. Withdrawal – Revoke consent at any time (e.g., marketing communications).
5. Portability – Request your data in a portable format.
6. Restriction – Request limitations on data processing.
7. Objection – Object to processing based on legitimate interests or direct marketing.

If tools within the Service don’t provide these options, please contact us directly.

4. GDPR Notice

In compliance with EU GDPR (2016/679):

• Consent: Collected through consent forms with records stored.
• Contractual Obligation: To fulfill agreements with customers, partners, and suppliers.
• Legitimate Interest: Used when mutual benefit is identified, provided it does not override your privacy rights.

5. Data Retention

We retain personal information only as long as necessary for the purposes stated above. Data may be deleted from our systems once it is no longer required.

6. CCPA Notice (California)

Under the California Consumer Privacy Act (CCPA), you have the following rights:

• Right to Know: Request details about categories, sources, and uses of personal data.
• Right to Deletion: Request deletion of personal data not essential to business operations.
• Right to Non-Discrimination: We will not deny, charge differently, or provide inferior service if you exercise your rights.
• Do Not Sell My Personal Information: We do not sell personal information. However, ad networks (e.g., Facebook, Google) may collect electronic activity for advertising.

7. Children’s Privacy

The Service is intended for individuals 16 years of age or older. We do not knowingly collect data from children under 16.

8. Cookies

We use cookies and similar technologies to:

• Collect statistical usage data.
• Improve user experience (e.g., save login credentials).
• Personalize content and detect/prevent security threats.

Managing Cookies:

• You may block cookies via your browser settings.
• You may delete cookies already on your device.
• Opt-out of advertising cookies here: optout.aboutads.info

Note: Blocking cookies may affect your experience using the Service.

9. Changes to This Policy

We may update this Policy from time to time. Updates will be communicated through the Service interface. Continued use of the Service constitutes acceptance of changes.

If you do not consent, we may terminate your account 30 days after you decline the revised Policy. In cases of legal necessity, changes may take effect immediately.

10. Contact Us

If you have questions about this Policy, please contact us:

info@vrppartners.com